Dave and Tracy run a fantastic shop. I found them after I purchased a BMW and was looking for a local shop that I could get to know the mechanic who would be working on my car. Trust is a big deal. Dave and Tracy have demonstrated time and again that I can trust them to always have my best interest in mind talking about my car. Recently, I had basic regular maintenance performed (oil change, rotation and alignment) work done.Dave also used BG ERP as part of the oil change service. I've noticed the next day, and all the other times that he has performed this service for me, that my car seems to drive so much better. It may be an exaggeration, but it felt like it picked up an extra 50 pound-feet of torque. I've also taken my sons car to his shop, where Dave provided a pre-purchase inspection (but after I already bought the thing used), and provided an honest estimate for all the work that would be needed to the car to bring it back to full performance. Dave would also provide a pre-trip inspection of my car at no cost, providing a good feeling of confidence that my road trip will be free of breakdowns. (I just need to remember to have that inspection done at least a week before I am heading out on the road trip) One time, I was out of town, not road trip out of town mind you, and my check engine light lit up. I had an AutoZone ODBI printout, and Dave answered that the codes presented were not critical, and I could safely drive the car back. That kind of customer service is just one of the things that makes Discovery Auto stand out. I am not sure if David is an Eagle Scout or not, but what it comes down to is that he sure runs his shop with the 12 points of the Scout Law in mind.
9/14/2019